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Last Updated: April 1, 2025

1. Introduction

Welcome to Meeple Haven's Privacy Policy. This Privacy Policy describes how Meeple Haven ("we," "our," or "us") collects, uses, and shares your personal information when you visit our website, make a purchase, or interact with us in any way.

We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect several types of information from and about users of our website, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. This may include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (credit card numbers, billing address)
  • Account login credentials

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, such as:

  • Browser type and version
  • Operating system
  • IP address
  • Device information
  • Usage data (pages visited, time spent on site, etc.)
  • Referral source

3. How We Collect Information

We collect information in the following ways:

3.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

  • Create an account
  • Make a purchase
  • Sign up for our newsletter
  • Contact our customer service
  • Complete surveys or provide feedback
  • Participate in promotions or contests

3.2 Automated Information Collection

We automatically collect certain information when you visit our website through cookies, web beacons, and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

3.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Business partners
  • Payment processors
  • Analytics providers
  • Social media platforms (if you connect your account)

4. How We Use Your Information

We use the information we collect for various purposes, including:

4.1 To Provide Our Services

  • Process and fulfill your orders
  • Manage your account
  • Provide customer support
  • Facilitate returns and exchanges

4.2 To Improve Our Services

  • Analyze usage patterns and trends
  • Develop new products and services
  • Enhance website functionality and user experience
  • Troubleshoot technical issues

4.3 For Marketing and Communication

  • Send promotional emails and newsletters (with your consent)
  • Provide personalized product recommendations
  • Conduct surveys and collect feedback
  • Communicate about special events, promotions, or changes to our policies

4.4 For Legal and Security Purposes

  • Protect against fraud and unauthorized transactions
  • Enforce our terms and conditions
  • Comply with legal obligations
  • Resolve disputes

5. Information Sharing and Disclosure

We may share your personal information with the following parties:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Shipping and fulfillment companies
  • Customer service providers
  • Marketing and advertising partners
  • Analytics providers
  • IT and cloud service providers

These service providers are only permitted to use your information to provide services to us and are required to maintain the confidentiality of your information.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure socket layer (SSL) technology
  • Regular security assessments
  • Access controls and authentication procedures
  • Secure data storage

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Correction

You have the right to access, correct, or update your personal information at any time. You can do this by logging into your account or contacting us directly.

7.2 Data Deletion

You may request that we delete your personal information in certain circumstances. Please note that we may need to retain certain information for legal or administrative purposes.

7.3 Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any email we send or by contacting us directly.

7.4 Cookies

You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, regardless of where it is processed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Meeple Haven

970 Queen St W

Toronto, ON M5H 2M9

Canada

Phone: 1-254-904-9627

Email: [email protected]

We will respond to your request within a reasonable timeframe.